The issue was reported by nearly 20,000 customers through platforms like Downdetector, a site that tracks service outages. Complaints indicated that users could not log in to their accounts or, if they did, they were met with incorrect balance information—often showing $0 where their actual funds should have been. This sudden disappearance of balances led many to worry about the safety of their funds.
On October 2, 2024, Bank of America experienced a significant technical outage that affected thousands of customers across the U.S. This disruption led many users to report issues accessing their accounts, with alarming errors showing zero balances in both checking and savings accounts. The problem first surfaced early in the day, with complaints intensifying around mid-morning. The outage impacted both the Bank of America website and its mobile app, causing widespread confusion and concern among account holders.
Some users also experienced long delays in logging into their accounts, only to receive error messages such as “Connection Error” or "unable to complete your request." Those attempting to reach Bank of America’s customer service reported difficulties in getting through, with some saying they were contacted by the bank but told their calls could not be taken.
hough Bank of America did not immediately provide an official explanation for the outage, similar issues have occurred in the past due to technical glitches rather than malicious activity. For instance, a major outage in 2011 lasted for several days due to an IT issue, not a cyberattack. Some users speculated that this most recent outage might also be related to internal system problems or a technical update gone wrong, but this remains unconfirmed by the bank.
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